Once your order has shipped, you'll receive a tracking email. Here's how to find your tracking link and what to do if you haven't received one.

<h2 id="tracking-email">Tracking email</h2><p>When your order is dispatched, you&apos;ll automatically receive a shipping confirmation email with a tracking link. Click the link in that email to follow your parcel in real time.</p><p>Make sure to check your spam/junk folder if you haven&apos;t received the email within 2 business days of ordering.</p><h2 id="track-via-your-account">Track via your account</h2><p>If you placed your order while logged in to zerowaterfilter.com, you can also track it directly:</p><ol><li>Log in to your account at <a href="https://zerowaterfilter.com/account">zerowaterfilter.com/account</a></li><li>Go to <strong>Orders</strong></li><li>Click your order to see the current shipping status and tracking information</li></ol><h2 id="i-havent-received-a-tracking-email">I haven&apos;t received a tracking email</h2><p>If it&apos;s been more than 2 business days since you ordered and you haven&apos;t received a shipping confirmation:</p><ul><li>Check your spam/junk folder for an email from zerowaterfilter.com</li><li>Make sure the email address you used at checkout is correct</li><li><a href="https://www.zerowaterfilter.com/pages/contact">Contact us</a> with your order number and we&apos;ll check the status for you</li></ul><h2 id="my-tracking-shows-delivered-but-i-havent-received-my-order">My tracking shows &quot;delivered&quot; but I haven&apos;t received my order</h2><p>Occasionally parcels are marked as delivered before they arrive, or are left with a neighbour or in a safe place. Check around your property and with neighbours first. If the parcel still doesn&apos;t arrive within 2 business days of the &quot;delivered&quot; scan, please contact us and we&apos;ll investigate with the carrier.</p>

How do I track my order?

An overview of returns and refunds for ZeroWater products purchased from zerowaterfilter.com.

<h2 id="our-returns-policy">Our returns policy</h2><p>We want you to be completely happy with your ZeroWater purchase. If something isn&apos;t right, we&apos;re here to help.</p><h2 id="returning-an-unused-product">Returning an unused product</h2><p>If you&apos;ve changed your mind, you can return an unused, unopened product within <strong>30 days</strong> of delivery for a full refund. The product must be in its original packaging and in a resaleable condition.</p><h2 id="returning-a-faulty-or-damaged-product">Returning a faulty or damaged product</h2><p>If your product arrived damaged or develops a fault, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> with your order number and a photo of the issue. We&apos;ll assess the situation and advise on the best next steps.</p><h2 id="how-to-return-a-product">How to return a product</h2><p>For full step-by-step return instructions, including how to package your return and where to send it, please see our dedicated guide: <a href="/en-GB/How-do-I-return-a-ZeroWater-product-Full-return-instructions-7747356">How do I return a ZeroWater product?</a></p><h2 id="refund-timeline">Refund timeline</h2><p>Once we&apos;ve received and inspected your return, refunds are typically processed within 5<strong>&#x2013;10 business days</strong> to your original payment method.</p><h2 id="questions">Questions?</h2><p><a href="https://www.zerowaterfilter.com/pages/contact">Contact us</a> &#x2014; we&apos;re happy to help.</p>

What is ZeroWater's return and refund policy?

Full shipping rates for all countries we deliver to from zerowaterfilter.com.

<h2 id="shipping-rates">Shipping rates</h2><p>The following rates apply to orders placed on zerowaterfilter.com. Free shipping thresholds apply in most countries.</p><table><thead><tr><th>Country</th><th>Standard shipping</th><th>Free shipping from</th></tr></thead><tbody><tr><td>United Kingdom</td><td>&#xA3;5.95</td><td>&#xA3;50</td></tr><tr><td>Netherlands</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Belgium</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Germany</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>France</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Austria</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Luxembourg</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Italy</td><td>&#x20AC;6.95</td><td>&#x20AC;50</td></tr><tr><td>Spain</td><td>&#x20AC;3.95</td><td>&#x20AC;50</td></tr><tr><td>Portugal</td><td>&#x20AC;3.95</td><td>&#x20AC;50</td></tr><tr><td>Denmark</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Ireland</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Poland</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Czech Republic</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Hungary</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Slovakia</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Slovenia</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Andorra</td><td>&#x20AC;7.95</td><td>&#x20AC;75</td></tr><tr><td>Sweden</td><td>&#x20AC;12.95</td><td>&#x20AC;100</td></tr><tr><td>Croatia</td><td>&#x20AC;12.95</td><td>&#x20AC;100</td></tr><tr><td>Estonia</td><td>&#x20AC;12.95</td><td>&#x20AC;100</td></tr><tr><td>Latvia</td><td>&#x20AC;12.95</td><td>&#x20AC;100</td></tr><tr><td>Lithuania</td><td>&#x20AC;12.95</td><td>&#x20AC;100</td></tr><tr><td>Finland</td><td>&#x20AC;14.95</td><td>&#x20AC;100</td></tr><tr><td>Bulgaria</td><td>&#x20AC;14.95</td><td>&#x20AC;100</td></tr><tr><td>Greece</td><td>&#x20AC;14.95</td><td>&#x20AC;100</td></tr><tr><td>Romania</td><td>&#x20AC;14.95</td><td>&#x20AC;100</td></tr><tr><td>Norway</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Switzerland</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Malta</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Bosnia and Herzegovina</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Iceland</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Liechtenstein</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Monaco</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr><tr><td>Cyprus</td><td>&#x20AC;25.95</td><td>&#x20AC;150</td></tr></tbody></table><p><em>Rates and thresholds may be updated periodically. The current rates at checkout always take precedence.</em></p><h2 id="delivery-times">Delivery times</h2><p>For information on delivery times, see <a href="/en-GB/How-long-does-delivery-take-7747329">How long does delivery take?</a></p>

How much does shipping cost? Rates per country

Change delivery frequency, pause, or cancel your ZeroWater filter subscription at any time from your account.

<h2 id="managing-your-subscription">Managing your subscription</h2><p>If you have an active filter subscription with ZeroWater, you can manage it directly from your account on zerowaterfilter.com.</p><h2 id="changing-delivery-frequency">Changing delivery frequency</h2><ol><li>Log in to your account at <a href="https://zerowaterfilter.com/account">zerowaterfilter.com/account</a></li><li>Navigate to <strong>Subscriptions</strong></li><li>Select your active subscription</li><li>Choose a new delivery frequency from the available options</li><li>Save your changes</li></ol><h2 id="pausing-your-subscription">Pausing your subscription</h2><p>You can pause your subscription at any time from the Subscriptions section of your account. Choose how long to pause it for, and deliveries will automatically resume after that period.</p><h2 id="cancelling-your-subscription">Cancelling your subscription</h2><p>To cancel, go to your subscription in your account and select <strong>Cancel subscription</strong>. You can cancel at any time &#x2014; there are no penalties or fees for cancelling.</p><h2 id="skipping-a-delivery">Skipping a delivery</h2><p>If you have more filters than you need right now, you can skip the next scheduled delivery from your account without cancelling the subscription.</p><h2 id="need-help">Need help?</h2><p>If you can&apos;t find your subscription or have trouble making changes, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> and we&apos;ll sort it out for you.</p>

How do I manage my ZeroWater filter subscription?

Standard delivery times and what to do if your order hasn't arrived.

<h2 id="delivery-times">Delivery times</h2><p>Orders placed on zerowaterfilter.com are typically dispatched within <strong>1&#x2013;2 business days</strong>. Delivery times after dispatch depend on your country:</p><ul><li><strong>United Kingdom:</strong> 2&#x2013;4 business days</li><li><strong>Netherlands:</strong> 1&#x2013;3 business days</li><li><strong>Germany, Belgium, France:</strong> 2&#x2013;4 business days</li><li><strong>Other EU countries:</strong> 3&#x2013;7 business days</li></ul><p>These are estimates. Delivery times can vary during busy periods such as holidays.</p><h2 id="tracking-your-order">Tracking your order</h2><p>Once your order is dispatched you&apos;ll receive a tracking email. For full tracking instructions, see <a href="/en-GB/How-do-I-track-my-order-7747323">How do I track my order?</a></p><h2 id="my-order-hasnt-arrived">My order hasn&apos;t arrived</h2><p>If your order hasn&apos;t arrived within the expected timeframe:</p><ol><li>Check your tracking link for the latest status update</li><li>Check whether the parcel was left with a neighbour or in a safe place</li><li>If the tracking shows no movement for more than 3 business days, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> with your order number</li></ol><h2 id="shipping-costs">Shipping costs</h2><p>For a full breakdown of shipping costs by country, see <a href="/en-GB/How-much-does-shipping-cost-Rates-per-country-7747355">How much does shipping cost? Rates per country</a>.</p>

How long does delivery take?

Step-by-step instructions for returning a ZeroWater product purchased from zerowaterfilter.com.

<h2 id="before-you-start">Before you start</h2><p>Please read our <a href="/en-GB/What-is-ZeroWater-s-return-and-refund-policy-7747325">returns and refund policy</a> first to confirm your return is eligible. Returns are accepted within 30 days of delivery for unused, unopened products, or for products that arrived faulty or damaged.</p><h2 id="step-1-package-your-return">Step 1: Package your return</h2><p>Pack the item securely in its original packaging if possible. Include a note inside with your order number so we can process your refund quickly.</p><h2 id="step-2-send-the-return">Step 2: Send the return</h2><p>Use a tracked shipping service. We recommend keeping proof of postage until your refund is confirmed. ZeroWater is not responsible for items lost or damaged in transit on the return journey unless the item was originally sent to you in a faulty or damaged state.</p><h2 id="step-3-refund-processing">Step 3: Refund processing</h2><p>Once we receive and inspect your return, we&apos;ll process your refund within <strong>5&#x2013;10 business days</strong> to your original payment method. You&apos;ll receive a confirmation email when the refund is issued.</p><h2 id="faulty-or-damaged-items">Faulty or damaged items</h2><p>If your item arrived damaged or developed a fault, please contact <a href="https://www.zerowaterfilter.com/pages/contact">our customer service team</a>. Our team will be happy to assist you and advise on the best course of action.</p>

How do I return a ZeroWater product? Full return instructions

Yes, exchanges are possible. Here's how to request one and how long it takes.

<h2 id="exchanging-a-product">Exchanging a product</h2><p>Yes, it&apos;s absolutely possible to exchange a ZeroWater product. Please note that our standard <a href="/en-GB/What-is-ZeroWater-s-return-and-refund-policy-7747325">return conditions</a> apply &#x2014; the product must be unused, unopened, in its original packaging and in a resaleable condition.</p><h2 id="how-to-request-an-exchange">How to request an exchange</h2><p>Before sending anything back, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> to let us know you&apos;d like to exchange your item. This way we can register your exchange request and make sure it&apos;s ready to be handled as soon as we receive your return.</p><h2 id="exchange-timeline">Exchange timeline</h2><p>Once we&apos;ve received and inspected your returned item(s), we&apos;ll send out your exchange item(s) within <strong>5 business days</strong>.</p><h2 id="questions">Questions?</h2><p><a href="https://www.zerowaterfilter.com/pages/contact">Contact us</a> &#x2014; we&apos;re happy to help.</p>

Can I exchange a ZeroWater product?

Order before the daily cut-off time and we'll ship your parcel the same business day.

<h2 id="shipping-cut-off-times">Shipping cut-off times</h2><p>If you order and pay before <strong>8:00 PM CET</strong> on a business day, we&apos;ll ship your parcel the same day.</p><ul><li><strong>Spain warehouse:</strong> orders placed before <strong>5:00 PM CET</strong> are shipped the same day.</li><li><strong>United Kingdom:</strong> orders placed before <strong>12:00 PM (UK time)</strong> are shipped the same day.</li></ul><p>Orders placed after the relevant cut-off time will be shipped on the following business day.</p><h2 id="related">Related</h2><p>For expected delivery times after dispatch, see <a href="/en-GB/How-long-does-delivery-take-7747329">How long does delivery take?</a>.</p>

When will my parcel be shipped?

An overview of the couriers we work with to deliver your ZeroWater order.

<h2 id="our-couriers">Our couriers</h2><p>We work with different couriers depending on your delivery country:</p><ul><li><strong>Royal Mail:</strong> United Kingdom and Northern Ireland</li><li><strong>Seur:</strong> Italy, Spain and Portugal</li><li><strong>PostNL / DPD:</strong> the rest of the EU</li></ul><p>We have a very good relationship with all of these couriers and trust them completely with our deliveries. In some countries, our courier may hand off your parcel to a local preferred delivery partner for final delivery &#x2014; this is outside of our control, but your tracking link will still work.</p><p>If there&apos;s any issue with your delivery, please <a href="https://www.zerowaterfilter.com/pages/contact">let us know</a> so we can resolve it as soon as possible.</p>

Which courier do you use to send parcels?

Free products and vouchers are applied in your cart or at checkout. Here's how it works, plus how warranty items are handled.

<h2 id="free-products-and-discounts">Free products and discounts</h2><p>If a free product is available, you&apos;ll see the option in your shopping cart. Discounts or free items linked to a voucher code can be added on the payment page.</p><p>Please note: we do <strong>not</strong> give out discounts on request.</p><h2 id="warranty-items">Warranty items</h2><p>Warranty items are added automatically to your order after you&apos;ve placed it, so you won&apos;t see them in your shopping cart. You can find them listed in your account.</p>

How do I get my free product or discount?

How long ago you bought your ZeroWater product affects what we can offer if something goes wrong — here's how it breaks down.

<p>How long ago you purchased your ZeroWater product affects what we&apos;re able to offer if something goes wrong.</p>
<ul>
<li><strong>Within 24 months:</strong> full replacement under standard warranty.</li>
<li><strong>Between 24 months and 4 years:</strong> we&apos;ll look at a goodwill solution on a case-by-case basis &#x2014; get in touch with our support team and they&apos;ll find the best option for you.</li>
<li><strong>Beyond 4 years:</strong> your product is no longer covered under warranty or goodwill.</li>
</ul>
<p>Don&apos;t have your order number to hand? Let us know roughly when and where you bought your ZeroWater product and we&apos;ll take it from there.</p>

Can I get a spare part or replacement on an older order?

ZeroWater (EN)

Order, shipping & returns

Which replacement filter fits my ZeroWater pitcher?

Do ZeroWater filters remove minerals from water?

Can I filter hot or warm water with ZeroWater?

Can I filter water other than tap water with ZeroWater?

Are ZeroWater products BPA- and BPS-free?