ZeroWater (EN)

<h2 id="delivery-times">Delivery times</h2><p>Orders placed on zerowaterfilter.com are typically dispatched within <strong>1&#x2013;2 business days</strong>. Delivery times after dispatch depend on your country:</p><ul><li><strong>United Kingdom:</strong> 2&#x2013;4 business days</li><li><strong>Netherlands:</strong> 1&#x2013;3 business days</li><li><strong>Germany, Belgium, France:</strong> 2&#x2013;4 business days</li><li><strong>Other EU countries:</strong> 3&#x2013;7 business days</li></ul><p>These are estimates. Delivery times can vary during busy periods such as holidays.</p><h2 id="tracking-your-order">Tracking your order</h2><p>Once your order is dispatched you&apos;ll receive a tracking email. For full tracking instructions, see <a href="/en-GB/How-do-I-track-my-order-7747323">How do I track my order?</a></p><h2 id="my-order-hasnt-arrived">My order hasn&apos;t arrived</h2><p>If your order hasn&apos;t arrived within the expected timeframe:</p><ol><li>Check your tracking link for the latest status update</li><li>Check whether the parcel was left with a neighbour or in a safe place</li><li>If the tracking shows no movement for more than 3 business days, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> with your order number</li></ol><h2 id="shipping-costs">Shipping costs</h2><p>For a full breakdown of shipping costs by country, see <a href="/en-GB/How-much-does-shipping-cost-Rates-per-country-7747355">How much does shipping cost? Rates per country</a>.</p>

Standard delivery times and what to do if your order hasn't arrived.

How long does delivery take?

Order, shipping & returns

Which replacement filter fits my ZeroWater pitcher?

Do ZeroWater filters remove minerals from water?

Can I filter hot or warm water with ZeroWater?

Can I filter water other than tap water with ZeroWater?

Are ZeroWater products BPA- and BPS-free?

Are ZeroWater filters compatible with Culligan systems?

How should I store my ZeroWater replacement filters?

Can bacteria grow inside a ZeroWater filter?

What substances does the ZeroWater filter remove?

Can I store my filter after opening?

The water coming out of my filter is black or gray

What materials are ZeroWater products made of?

Can I use ZeroWater filtered water in a kettle, coffee maker, or espresso machine?

Does ZeroWater remove limescale?

Does ZeroWater make hard water soft?

Most asked questions

How to install your ZeroWater filter

How do I clean my ZeroWater pitcher?

Can I wash my ZeroWater pitcher in the dishwasher?

Using your filter

My ZeroWater pitcher is leaking — what should I do?

My new filter isn't giving a 000 reading — what should I do?

Why are there black or brown specks in my water tank?

My water is filtering very slowly — what should I do?

Why does my filtered water taste different or unusual?

My filter was damp when I opened it — is that normal?

How long can I keep filtered water before I should refresh it?

Troubleshooting

Why does my TDS meter show 000 or 0000?

When should I replace my ZeroWater filter?

My TDS meter is stuck on 000 / shows HOLD

How and when should I use my TDS meter?

What are Total Dissolved Solids (TDS)?

My TDS meter isn't working — troubleshooting guide

Can I keep my TDS meter in the refrigerator?

What does the TDS meter measure?

How long does a ZeroWater filter last?

TDS meter

How do I track my order?

What is ZeroWater's return and refund policy?

How much does shipping cost? Rates per country

How do I manage my ZeroWater filter subscription?

How do I return a ZeroWater product? Full return instructions

Can I exchange a ZeroWater product?

When will my parcel be shipped?

Which courier do you use to send parcels?

How do I get my free product or discount?

Can I get a spare part or replacement on an older order?

How can I become a ZeroWater reseller?

How is ZeroWater different from other filter systems?

Is ZeroWater certified? Performance results and data sheets

Are ZeroWater filters compatible with the Culligan with ZeroWater Technology systems?

How long does delivery take?Updated 2 months ago

Delivery times

Tracking your order

My order hasn't arrived

Shipping costs