How do I track my order?Updated 2 months ago
Tracking email
When your order is dispatched, you'll automatically receive a shipping confirmation email with a tracking link. Click the link in that email to follow your parcel in real time.
Make sure to check your spam/junk folder if you haven't received the email within 2 business days of ordering.
Track via your account
If you placed your order while logged in to zerowaterfilter.com, you can also track it directly:
- Log in to your account at zerowaterfilter.com/account
- Go to Orders
- Click your order to see the current shipping status and tracking information
I haven't received a tracking email
If it's been more than 2 business days since you ordered and you haven't received a shipping confirmation:
- Check your spam/junk folder for an email from zerowaterfilter.com
- Make sure the email address you used at checkout is correct
- Contact us with your order number and we'll check the status for you
My tracking shows "delivered" but I haven't received my order
Occasionally parcels are marked as delivered before they arrive, or are left with a neighbour or in a safe place. Check around your property and with neighbours first. If the parcel still doesn't arrive within 2 business days of the "delivered" scan, please contact us and we'll investigate with the carrier.