What is ZeroWater's return and refund policy?Updated 2 months ago

Our returns policy

We want you to be completely happy with your ZeroWater purchase. If something isn't right, we're here to help.

Returning an unused product

If you've changed your mind, you can return an unused, unopened product within 30 days of delivery for a full refund. The product must be in its original packaging and in a resaleable condition.

Returning a faulty or damaged product

If your product arrived damaged or develops a fault, please contact our customer service team with your order number and a photo of the issue. We'll assess the situation and advise on the best next steps.

How to return a product

For full step-by-step return instructions, including how to package your return and where to send it, please see our dedicated guide: How do I return a ZeroWater product?

Refund timeline

Once we've received and inspected your return, refunds are typically processed within 5–10 business days to your original payment method.

Questions?

Contact us — we're happy to help.