How do I return a ZeroWater product? Full return instructionsUpdated 2 months ago

Before you start

Please read our returns and refund policy first to confirm your return is eligible. Returns are accepted within 30 days of delivery for unused, unopened products, or for products that arrived faulty or damaged.

Step 1: Package your return

Pack the item securely in its original packaging if possible. Include a note inside with your order number so we can process your refund quickly.

Step 2: Send the return

Use a tracked shipping service. We recommend keeping proof of postage until your refund is confirmed. ZeroWater is not responsible for items lost or damaged in transit on the return journey unless the item was originally sent to you in a faulty or damaged state.

Step 3: Refund processing

Once we receive and inspect your return, we'll process your refund within 5–10 business days to your original payment method. You'll receive a confirmation email when the refund is issued.

Faulty or damaged items

If your item arrived damaged or developed a fault, please contact our customer service team. Our team will be happy to assist you and advise on the best course of action.