ZeroWater (EN)

How long ago you purchased your ZeroWater product affects what we&apos;re able to offer if something goes wrong.
<ul>
<li>Within 24 months: full replacement under standard warranty.</li>
<li>Between 24 months and 4 years: we&apos;ll look at a goodwill solution on a case-by-case basis &#x2014; get in touch with our support team and they&apos;ll find the best option for you.</li>
<li>Beyond 4 years: your product is no longer covered under warranty or goodwill.</li>
</ul>
Don&apos;t have your order number to hand? Let us know roughly when and where you bought your ZeroWater product and we&apos;ll take it from there.

How long ago you bought your ZeroWater product affects what we can offer if something goes wrong — here's how it breaks down.

Can I get a spare part or replacement on an older order?

Order, shipping & returns

Which replacement filter fits my ZeroWater pitcher?

Do ZeroWater filters remove minerals from water?

Can I filter hot or warm water with ZeroWater?

Can I filter water other than tap water with ZeroWater?

Are ZeroWater products BPA- and BPS-free?

Are ZeroWater filters compatible with Culligan systems?

How should I store my ZeroWater replacement filters?

Can bacteria grow inside a ZeroWater filter?

What substances does the ZeroWater filter remove?

Can I store my filter after opening?

The water coming out of my filter is black or gray

What materials are ZeroWater products made of?

Can I use ZeroWater filtered water in a kettle, coffee maker, or espresso machine?

Does ZeroWater remove limescale?

Does ZeroWater make hard water soft?

Most asked questions

How to install your ZeroWater filter

How do I clean my ZeroWater pitcher?

Can I wash my ZeroWater pitcher in the dishwasher?

Using your filter

My ZeroWater pitcher is leaking — what should I do?

My new filter isn't giving a 000 reading — what should I do?

Why are there black or brown specks in my water tank?

My water is filtering very slowly — what should I do?

Why does my filtered water taste different or unusual?

My filter was damp when I opened it — is that normal?

How long can I keep filtered water before I should refresh it?

Troubleshooting

Why does my TDS meter show 000 or 0000?

When should I replace my ZeroWater filter?

My TDS meter is stuck on 000 / shows HOLD

How and when should I use my TDS meter?

What are Total Dissolved Solids (TDS)?

My TDS meter isn't working — troubleshooting guide

Can I keep my TDS meter in the refrigerator?

What does the TDS meter measure?

How long does a ZeroWater filter last?

TDS meter

How do I track my order?

What is ZeroWater's return and refund policy?

How much does shipping cost? Rates per country

How do I manage my ZeroWater filter subscription?

How long does delivery take?

How do I return a ZeroWater product? Full return instructions

Can I exchange a ZeroWater product?

When will my parcel be shipped?

Which courier do you use to send parcels?

How do I get my free product or discount?

How can I become a ZeroWater reseller?

How is ZeroWater different from other filter systems?

Is ZeroWater certified? Performance results and data sheets

Are ZeroWater filters compatible with the Culligan with ZeroWater Technology systems?

How do I recycle my used ZeroWater filters?

About ZeroWater

Can I get a spare part or replacement on an older order?Updated 3 months ago