ZeroWater (EN)

<h2 id="exchanging-a-product">Exchanging a product</h2><p>Yes, it&apos;s absolutely possible to exchange a ZeroWater product. Please note that our standard <a href="/en-GB/What-is-ZeroWater-s-return-and-refund-policy-7747325">return conditions</a> apply &#x2014; the product must be unused, unopened, in its original packaging and in a resaleable condition.</p><h2 id="how-to-request-an-exchange">How to request an exchange</h2><p>Before sending anything back, please <a href="https://www.zerowaterfilter.com/pages/contact">contact our customer service team</a> to let us know you&apos;d like to exchange your item. This way we can register your exchange request and make sure it&apos;s ready to be handled as soon as we receive your return.</p><h2 id="exchange-timeline">Exchange timeline</h2><p>Once we&apos;ve received and inspected your returned item(s), we&apos;ll send out your exchange item(s) within <strong>5 business days</strong>.</p><h2 id="questions">Questions?</h2><p><a href="https://www.zerowaterfilter.com/pages/contact">Contact us</a> &#x2014; we&apos;re happy to help.</p>

Yes, exchanges are possible. Here's how to request one and how long it takes.

Can I exchange a ZeroWater product?

Order, shipping & returns

Which replacement filter fits my ZeroWater pitcher?

Do ZeroWater filters remove minerals from water?

Can I filter hot or warm water with ZeroWater?

Can I filter water other than tap water with ZeroWater?

Are ZeroWater products BPA- and BPS-free?

Are ZeroWater filters compatible with Culligan systems?

How should I store my ZeroWater replacement filters?

Can bacteria grow inside a ZeroWater filter?

What substances does the ZeroWater filter remove?

Can I store my filter after opening?

The water coming out of my filter is black or gray

What materials are ZeroWater products made of?

Can I use ZeroWater filtered water in a kettle, coffee maker, or espresso machine?

Does ZeroWater remove limescale?

Does ZeroWater make hard water soft?

Most asked questions

How to install your ZeroWater filter

How do I clean my ZeroWater pitcher?

Can I wash my ZeroWater pitcher in the dishwasher?

Using your filter

My ZeroWater pitcher is leaking — what should I do?

My new filter isn't giving a 000 reading — what should I do?

Why are there black or brown specks in my water tank?

My water is filtering very slowly — what should I do?

Why does my filtered water taste different or unusual?

My filter was damp when I opened it — is that normal?

How long can I keep filtered water before I should refresh it?

Troubleshooting

Why does my TDS meter show 000 or 0000?

When should I replace my ZeroWater filter?

My TDS meter is stuck on 000 / shows HOLD

How and when should I use my TDS meter?

What are Total Dissolved Solids (TDS)?

My TDS meter isn't working — troubleshooting guide

Can I keep my TDS meter in the refrigerator?

What does the TDS meter measure?

How long does a ZeroWater filter last?

TDS meter

How do I track my order?

What is ZeroWater's return and refund policy?

How much does shipping cost? Rates per country

How do I manage my ZeroWater filter subscription?

How long does delivery take?

How do I return a ZeroWater product? Full return instructions

When will my parcel be shipped?

Which courier do you use to send parcels?

How do I get my free product or discount?

Can I get a spare part or replacement on an older order?

How can I become a ZeroWater reseller?

How is ZeroWater different from other filter systems?

Is ZeroWater certified? Performance results and data sheets

Are ZeroWater filters compatible with the Culligan with ZeroWater Technology systems?

Can I exchange a ZeroWater product?Updated 2 months ago

Exchanging a product

How to request an exchange

Exchange timeline

Questions?