Troubleshooting
My ZeroWater pitcher is leaking — what should I do?
Most pitcher leaks are caused by a filter that isn't fully tightened. Here's how to diagnose and fix the most common causes.
My new filter isn't giving a 000 reading — what should I do?
A new filter should give 000 or very close. If it isn't, here's how to fix it.
Why are there black or brown specks in my water tank?
Small dark particles in the upper reservoir are usually harmless carbon dust from a new filter. Here's what to do.
My water is filtering very slowly — what should I do?
Slow filtration is usually caused by an air lock in the filter. Here's how to fix it yourself in a few steps.
Why does my filtered water taste different or unusual?
ZeroWater removes virtually all dissolved solids, which changes the taste of water significantly. Here's what's normal and what to watch out for.
My filter was damp when I opened it — is that normal?
Some moisture in the packaging is completely normal. Here's why, and what to check before using your filter.
How long can I keep filtered water before I should refresh it?
Filtered water doesn't keep as long as tap water once it's left the tap. Here's how long to keep it, and how to store it safely.