ZeroWater (EN)

<h2 id="why-does-this-happen">Why does this happen?</h2><p>Some brand new filters can let fine carbon particles into the water due to the way they&apos;ve settled during manufacturing or transport. This is completely normal and safe.</p><h2 id="how-to-fix-it">How to fix it</h2><p>Simply flush the system &#x2014; run water through the filter a few times &#x2014; until the water runs clear.</p><h2 id="related">Related</h2><p>If you&apos;re instead seeing specks in your upper reservoir rather than discoloured water, see <a href="/en-GB/Why-are-there-black-or-brown-specks-in-my-water-tank-7747344">Why are there black or brown specks in my water tank?</a></p>

Some new filters can release fine carbon particles at first — this is safe and easy to fix.

The water coming out of my filter is black or gray

Most asked questions

Which replacement filter fits my ZeroWater pitcher?

Do ZeroWater filters remove minerals from water?

Can I filter hot or warm water with ZeroWater?

Can I filter water other than tap water with ZeroWater?

Are ZeroWater products BPA- and BPS-free?

Are ZeroWater filters compatible with Culligan systems?

How should I store my ZeroWater replacement filters?

Can bacteria grow inside a ZeroWater filter?

What substances does the ZeroWater filter remove?

Can I store my filter after opening?

What materials are ZeroWater products made of?

Can I use ZeroWater filtered water in a kettle, coffee maker, or espresso machine?

Does ZeroWater remove limescale?

Does ZeroWater make hard water soft?

How to install your ZeroWater filter

How do I clean my ZeroWater pitcher?

Can I wash my ZeroWater pitcher in the dishwasher?

Using your filter

My ZeroWater pitcher is leaking — what should I do?

My new filter isn't giving a 000 reading — what should I do?

Why are there black or brown specks in my water tank?

My water is filtering very slowly — what should I do?

Why does my filtered water taste different or unusual?

My filter was damp when I opened it — is that normal?

How long can I keep filtered water before I should refresh it?

Troubleshooting

Why does my TDS meter show 000 or 0000?

When should I replace my ZeroWater filter?

My TDS meter is stuck on 000 / shows HOLD

How and when should I use my TDS meter?

What are Total Dissolved Solids (TDS)?

My TDS meter isn't working — troubleshooting guide

Can I keep my TDS meter in the refrigerator?

What does the TDS meter measure?

How long does a ZeroWater filter last?

TDS meter

How do I track my order?

What is ZeroWater's return and refund policy?

How much does shipping cost? Rates per country

How do I manage my ZeroWater filter subscription?

How long does delivery take?

How do I return a ZeroWater product? Full return instructions

Can I exchange a ZeroWater product?

When will my parcel be shipped?

Which courier do you use to send parcels?

How do I get my free product or discount?

Can I get a spare part or replacement on an older order?

Order, shipping & returns

How can I become a ZeroWater reseller?

How is ZeroWater different from other filter systems?

Is ZeroWater certified? Performance results and data sheets

Are ZeroWater filters compatible with the Culligan with ZeroWater Technology systems?

How do I recycle my used ZeroWater filters?

About ZeroWater

Why does this happen?

How to fix it

The water coming out of my filter is black or grayUpdated 2 months ago

Why does this happen?

How to fix it

Related